You can get more information on participating TACs and locations here. Filing electronically with direct deposit is the fastest way to receive a refund. Tax software helps individuals avoid mistakes by doing the math.

I got through on my first attempt using these directions. If you decide to try it, DO pay attention to the prompts and don’t forget to think about what you’re hearing; the actual text they say has changed in minor ways, but the selections remain the same. If you end up down a different path in the prompts, ignoring other prompts will eventually get them to hang up on you (it will not get you to a human). Not all questions can be answered by a computer—especially when it comes to your taxes. But when you call the IRS, it can seem impossible to get an real human to take your call.

Visit Identity Theft Central to find out more. This allows you to order tax transcripts, look at old tax forms, check your payment history, and more. Go to the IRS’s website to set up your online account.

If you can’t find the answers to your tax questions on, we offer help in over 350 languages with the support of professional interpreters. WASHINGTON — The IRS will again open on Saturday at many Taxpayer Assistance Centers across the country on March 11 from 9 a.m. As part of its efforts to improve service this tax season. Additional Saturday openings are planned for April 8 and May 13. Using TaxCure, you can search for local tax professionals in your area. Then, you can narrow down your search to find a tax pro who has experience with your specific concern.

  1. For “For questions about form you have already submitted…
  2. Still nothing, on hold with someone working on it again now.
  3. The IRS reminds taxpayers the deadline to file a 2023 tax return and pay any tax owed is Monday, April 15, 2024.
  4. Lisa Rowan is lead editor, consumer finance for Forbes Advisor.

Most callers either get frustrated with the long waits or fed up with the complicated phone tree that only leads from one automated message to another, so they simply hang up. Ask a real person any government-related question for free. They will get you the answer or let you know where to find it. Our representatives must verify your identity before discussing your personal information. The IRS’s Contact Your Local Office site lists all services provided at specific Taxpayer Assistance Centers (TACs). In some cases, the IRS may call you, but as of 2023, revenue officers do not make unannounced visits to taxpayers’ homes and/or businesses.

Taxpayer Assistance Center Office Locator

If someone has questions about a tax bill or IRS audit or they need help resolving a tax problem, they’ll receive assistance from IRS employees specializing in those services. If these employees irs hours aren’t available, the individual will receive a referral for these services. Gather all necessary tax paperwork and records for accuracy to avoid missing a deduction or credit.

Services provided

Even so, sometimes you just need to talk to a person. In addition to extended hours during the work week, the IRS will again offer special Saturday hours at many TACs across the country February through May. On these special Saturdays, taxpayers can walk in to receive all services routinely provided at participating offices, except for cash payments. WASHINGTON — The Internal Revenue Service successfully opened the 2024 tax season today by accepting and processing federal individual tax returns as the agency continues focusing on expanding options to help taxpayers.

Before visiting an IRS office, taxpayers should call to make an appointment

To 4 p.m., on Feb. 11, March 11, April 8 and May 13. Offices in dozens of states, the District of Columbia and Puerto Rico will be open during this special four-month event, with no appointments required. More than 40 locations currently plan to be open on Feb. 11, with 58 offices currently scheduled for March 11. The IRS encourages taxpayers to visit a special page for the latest information on the special Saturday hours. If someone has questions about a tax bill, an IRS audit or they need help resolving a tax problem, they’ll receive assistance from IRS employees specializing in those services. If these employees aren’t available, the individual will receive a referral for additional help on these services.

Taxpayers living in Maine or Massachusetts have until April 17, 2024, due to the Patriot’s Day and Emancipation Day holidays. If a taxpayer resides in a federally declared disaster area, they may have additional time to file. Building off the success of the 2023 tax season that saw significant improvements following passage of the Inflation Reduction Act, the 2024 filing season will continue reflecting the focus on improving services to taxpayers. Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. For more information, see Volunteer Income Tax Assistance and Tax Counseling for the Elderly.

This story was originally published in 2020 and updated on Feb. 9, 2021 with new information. It was updated again on June 10, 2021 with additional context and to align with current Lifehacker style. Locate the closest Taxpayer Assistance Center to you. The IRS encourages people to explore before traveling to an office. It’s the fastest and easiest way for people to get the help they need.

Taxpayer Advocate Service

Thanks for posting this valuable information. According to the IRS, the IRS phone wait time varies based on what month it is.  See the table below for average wait times by time of year. If your online account doesn’t have the information you need, Bell offers a few tips for maintaining your cool as you navigate IRS systems during this incredibly trying time. The IRS received more than 100 million calls last year, but only 1 in 4 callers ultimately got through to an IRS employee, according to a recent National Taxpayer Advocate report.

Still nothing, on hold with someone working on it again now. I don’t know what else to do to get my money. BTW, I was told how to file my 2022 taxes and I received that return last year. Local IRS taxpayer assistance centers can help you with account problems, allow you to make payments or adjustments, and look into issues with your stimulus payments. Tax-related identity theft occurs when someone uses stolen personal information, including Social Security numbers, to file a tax return claiming a fraudulent refund. If a person suspects they are a victim of identity theft, they should continue to pay their taxes and file their tax return, even if they must file a paper return.

It guides people through each section of their tax return using a question and answer format. I look up these instructions every 1-2 months when I have to call back AGAIN. Still trying to get my tax return from 2021 (filed in 2022). I called from June-Dec in 2022 and never got a live person, just “all representatives are busy” and hung up. Finally in March or April 2023 I got through! And they say just 8 more weeks, then I call again, called June, Aug, Oct & they said it would be here or visible online by Nov 1st….

Consider which filing option to use; each one has its own benefits. Taxpayers should decide based on their personal situation and comfort level with tax preparation. I wait on hold for 60 minutes, get a live rep who informs me she’ll have to transfer me to the right person, wait another 30 minutes, call drops. Get live rep, she also informs me she’ll have to get me to the right person, automated service now says i have another 60 minute wait.

The IRS also reminds taxpayers that a trusted tax professional can prepare their tax return and provide helpful information and advice. People can use the IRS Directory of Federal Tax Return Preparers with Credentials and Select Qualifications to find a preparer who is skilled in tax preparation and accurately files income tax returns. The Volunteer Income Tax Assistance (VITA) program offers free tax help to people who generally make $64,000 or less, persons with disabilities and taxpayers whose preferred language is not English. IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals. Taxpayers will also see important new updates to the “Where’s My Refund?


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